Southwest customers have been vocal on social media about these cancellations, delays and long hold times to talk with a customer service agent.
“You gotta have some patience around this time, I suppose, but uh wow, it’s pretty ridiculous,” one passenger, Brian Walker said. “And there’s zero information being spread at all and so that’s kind of annoying.”
Monday night, the US Department of Transportation said on Twitter, it’s looking into the situation to see if the cancellations were controllable.
The department also said it will look into whether Southwest is complying with its customer service plan.
Southwest has also responded to the issues. In a statement, the company said in part, “our heartfelt apologies for this are just beginning.”
They also said there will continue to be a reduced schedule over the next couple of days, with Southwest flying a third of its schedule. You can read the full statement here.
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